Support for QuickLaunch customers.
Submit and track support tickets in the QuickLaunch Community, where you'll also find answers you can search, release notes and product documentation.
Three steps to an answer
QuickLaunch Analytics customers get support through the QuickLaunch Community, our online help center. Search first for a quick answer, or submit a ticket and follow it to resolution.
Search the knowledge base
Many questions have an answer waiting in the Community's articles and documentation.
Submit a ticket
Log in and submit a ticket from the support desk.
Track it to resolution
Follow your ticket's progress in the Community and get notified when there's an update.
- The system and environment, such as production or test
- The report, semantic model, pipeline or tool involved
- What you expected and what happened
- When it started, plus a screenshot or error message
Support is one part of the relationship
- SubmittedFiled in the QuickLaunch Community
- In progressWorked by the support desk
- SolvedTracked to resolution
Example ticket.
- The support desk
- For the QuickLaunch components in your subscription, filed and tracked in the Community.
- Continuous updates
- Your semantic models kept current through ERP upgrades and Databricks, Microsoft Fabric and Power BI changes.
- The QuickLaunch Community
- Knowledge articles, release notes, documentation and customer education sessions.
- A Customer Success team
- People who work with you on user adoption and on getting more from QuickLaunch.
- Professional Services
- Custom work, specialized training and enhancements, at preferential rates for subscribers.
- Managed Service Program
- Options for ongoing support, development hours and executive business reviews.
Support: FAQ
How do I contact QuickLaunch Analytics support?
Existing customers submit a support ticket in the QuickLaunch Community, the online help center for QuickLaunch Analytics customers. Log in, submit the ticket from the support desk and track it there until it is resolved.
Who can submit a support ticket?
QuickLaunch Analytics customers with a QuickLaunch Community login. Access to the Community is part of your subscription, and your Customer Success manager can help new team members get set up.
What should I include in a ticket?
The system and environment (for example production or test), the report, semantic model, pipeline or tool involved, what you expected and what happened, when it started, and a screenshot or error message if you have one.
What are your support hours and response times?
They are set out in your agreement with QuickLaunch Analytics. Teams that want more, including ongoing support, development hours and executive business reviews, can add a Managed Service Program. Your Customer Success manager can walk you through both.
How do I request an enhancement or custom work?
Tell us through a ticket or your Customer Success manager. Product ideas feed the QuickLaunch roadmap, which customers heavily influence, and Professional Services takes on custom work and specialized training at preferential rates for subscribers.
I'm not a customer. Who do I talk to?
Our team can help: contact us or book a demo.
Not a QuickLaunch customer yet?
This page is for existing customers. To talk to our team about QuickLaunch Analytics, contact us or book a demo on the system you run.
